Avoca, Inc. Privacy Policy

Introduction

Definitions

• Company: Refers to Avoca, Inc. Also referred to as "Avoca", "Company", "We".
• Website:The Avoca website located at https://avoca.ai
• Service:Refers to the Avoca website, platform, applications, and any related products or services provided by the Company.
• You:The individual accessing or using the Service or the legal entity on whose behalf such an individual is using the Service.
• Account:A unique account created for you to access our services.
• Device:Any hardware used to access our services, including but not limited to computers, smartphones, and tablets.
• Personal Data:Any information related to an identified or identifiable individual.
• Service Provider:Any third party that processes data on behalf of Avoca.
• Usage Data:Data collected automatically, including service interactions and activity logs.
• Cookies:Small files stored on your device that enhance user experience and track browsing activity.
• Affiliate:Any entity that controls, is controlled by, or is under common control with Avoca.

What Data We Collect

Personal Data

We collect various types of personally identifiable information, including but not limited to:

• Name (First and Last)
• Email Address
• Phone Number
• Company Name and Job Title
• Mailing and Business Address
• Account Login Credentials (usernames and encrypted passwords)
• Billing Information, including payment details
• Bank Account Information for payment processing
• Government-Issued Identification (passport, driver's License, or national ID) for verification
• Tax Identification Number (if applicable)

If you complete a financial transaction using our services, we may request additional verification, including:

• Date of Birth
• Proof of Address (utility bills, bank statements, or similar documents)
• Additional Identity Verification Documents as Required by Law

How We Collect Data

• Directly from You: When you provide information via forms, account registration, or customer support interactions.
• Automatically: Through tracking technologies such as cookies, log files, and analytics tools.
• From Third Parties: Including service providers, business partners, and publicly available sources.

Why We Process Your Data and How We Use It

• Providing and Maintaining Services: To operate and improve our services, including user authentication and personalization.
• Processing Payments and Transactions: To facilitate secure purchases and verify identity.
• Communication: To send updates, newsletters, service alerts, and customer support responses.
• Security and Fraud Prevention: To detect and prevent unauthorized access, fraud, or abuse.
• Legal Compliance: To meet legal obligations, including data protection regulations.
• Advertising and Marketing: To send promotional content and display targeted ads.
• Analytics and Research: To assess user trends, improve our services, and develop new features.

Your Privacy Controls & Choices

You have control over your personal data, and depending on applicable laws, you may have the right to:

• Access Your Data: Request a copy of the personal data we hold.
• Correct Your Data: Update inaccurate or incomplete information.
• Delete Your Data: Request the removal of personal data under certain conditions.
• Restrict Processing: Limit how your data is used in specific circumstances.
• Object to Processing: Decline certain data processing, including direct marketing.
• Data Portability: Request a structured, machine-readable copy of your data.
• Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
• Manage Cookies and Tracking Technologies: Adjust settings via your browser or opt-out mechanisms.
• File a Complaint: Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at all@avoca.ai.

Who We Share Your Data With

We do not sell personal data, but we may share it with:

• Service Providers: Companies that assist with hosting, analytics, payment processing, and customer support.
• Legal and Regulatory Authorities: If required by law or for the protection of rights and security.
• Business Transfers: In cases of a merger, acquisition, or restructuring.
• Advertising and Marketing Partners: To deliver personalized ads and promotional content.

How We Protect Your Data

We implement security measures such as:

• Data Encryption: Protecting data in transit and at rest.
• Access Controls: Limiting access to authorized personnel only.
• Regular Security Audits: Assessing system vulnerabilities and ensuring compliance.

How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once data is no longer needed, we securely delete or anonymize it unless legal requirements mandate further retention.

International Data Transfers

Your data may be processed outside your country of residence. We ensure compliance with applicable laws through:

• Standard Contractual Clauses (SCCs)
• Data Encryption and Pseudonymization
• Compliance with GDPR, CCPA, and other relevant regulations

Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children under 13. If we become aware of such collection, we will take immediate steps to remove the data. If your country requires parental consent for data collection under the age of 18, we may request additional verification.

Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the State of New York, United States. Disputes shall be resolved through:

• Negotiation: Attempting informal resolution before legal action.
• Mediation or Arbitration: Handling unresolved disputes through legally recognized mediation services.
• Litigation: Pursuing legal action in the courts of the State of New York, United States if necessary.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via website updates or direct communication.

Contact Us