The People Behind the Bot

The Impact

The most measurable wins from Avoca live in dashboards: 20% revenue growth, 50%+ of calls booked by AI, nine after-hours vendors collapsed to zero.

But ask the people who work at Yost & Campbell every day what changed and the answers are different. The office is calmer. The migraines are gone.

The Before

The Yost & Campbell office used to run hot. Calls stacked up. Customers waited. CSRs absorbed the frustration call after call. The toll wasn't just morale. Managers spent their days fielding escalations, leaving limited time for the coaching and support their teams actually needed.

The After

Now that AI takes the first call — every call — the team has room to breathe. Routine calls are handled. Leads that used to fall through cracks are getting captured the same day, sometimes within minutes of a dropped call. And the team's attention has shifted to where it matters most: the complex calls, the escalations that need a human, the customers who need more than a booking.

• "It changed my day. It made my day easier. That's one less side of the business that we have to constantly monitor. Clients aren't waiting to have the phone picked up, and they're also in good hands." — Cesar Colon, Marketing & CSS Manager, Yost & Campbell

The shift isn't just operational. It's cultural. The office is calmer. The work is more focused. And the humans on the team are doing what humans should be doing: thinking, problem-solving, taking care of people.