Insights to Improve
Performance.
Boost team performance with AI coaching. Avoca turns every customer interaction into insights, training moments, and wins.
Call Scoring
Every call scored against your company's rubric. AI pulls out insights on objection handling, process adherence, tone, and booking outcomes. Managers see exactly where to coach.
Call Reclassification
AI reviews every call and flags when the outcome doesn't match what happened. Bookable leads misclassified as 'not interested' get surfaced so you see your real booking rate.
Performance Dashboards
Booking rates, call reasons, and trends by rep, campaign, or location. Drill into any team, filter by business unit, export to leadership. The full picture, fast.
Flagged Missed Opportunities
Every unbooked call gets flagged with the reason it didn't convert. Avoca triggers automatic follow-up so missed revenue gets a second chance.
Summary and Insights
Turn every interaction into actionable insights with AI-powered summaries that keep your team aligned and ahead.
Alerts & Notifications
Stay ahead with real-time alerts and smart notifications that keep your team responsive and customers satisfied.
Tagging & Filters
Organize conversations with smart tags and filters so your team can find, sort, and act faster.
Performance Rollups
See the big picture with rollup reports that track performance across teams, channels, and campaigns.
Proven by the Best in Home Services
“We used live answering for the first 2/3 of the month and booked 5 calls. We used Avoca for the last ⅓ of the month and booked 43 calls”
90% booking rate for after hour calls
Aire Serv Cota's Comfort
“When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answer every call and booked them.”
We stopped working weekends and grew revenue by $170K.
Top Flight Electric
“Avoca gave me the ability to extend my service hours without having to extend my staff”
Scale after hours without overhead
Reliable Comfort
90% booking rate for after hour calls
Aire Serv Cota's Comfort
We stopped working weekends and grew revenue by $170K.
Top Flight Electric
Scale after hours without overhead
Reliable Comfort
Calls analyzed and scored