Analytics

Visibility That
Drives Results.

Every call, text, and booking is tracked. Break it down by location, campaign, or product. See what's working, fix what's not.

Call Flow VisualizationSee how calls are classified and converted through each stage
3,207Total Calls1,067Leads2,140Non-Leads242Unbooked825Booked48No Appt Scheduled34Awaiting Follow-Up18Info Request Only12Awaiting Callback8Needs to Think
Wilson
Mr. Rooter
My Plumber Plus
Legendary
Pest Rangers
Reliable Comfort
Sierra Air
Top Flight
Summers
HL Bowman
Genz-Ryan
Sila
Reliable Comfort
Mr. Rooter
HL Bowman
Legendary
Analytics

Every metric, one dashboard.

Activity LogPaused
0Total interactions
0%Booking rate
0%Lead conversion
Calls
0Auto-logged
Texts
0Auto-logged
Chats
0Auto-logged
Analytics

Every metric, one dashboard.

Activity LogPaused
0Total interactions
0%Booking rate
0%Lead conversion
Calls
0Auto-logged
Texts
0Auto-logged
Chats
0Auto-logged

Track Everything in One Place

Booking rates, lead conversion, and campaign performance in one place. Every call, text, and chat is logged and analyzed automatically. No manual tagging, no spreadsheets.

0%Avg booking rate across 7 locations
Austin, TX
0%
Denver, CO
0%
Phoenix, AZ
0%
Nashville, TN
0%
Atlanta, GA
0%
Tampa, FL
0%
Dallas, TX
0%

Enterprise View

Roll up metrics across every brand and location. Drill down to any team, any market, any campaign. Compare performance side by side.

Flagged for Review0 calls
#1204Not Interested
#1198Voicemail
#1187Not Interested

Drill Into the Details

See exactly why calls didn't convert. Was it pricing? Availability? Wrong service area? Avoca categorizes every unbooked call so you can fix the root cause.

Unbooked Reasons

See exactly why calls didn't convert.

Score Every Call

Instantly score every CSR call with AI.

Location Comparison

Compare performance across teams or brands.

Exportable Data

Pull reports into your own tools.

Proven by the Best in Home Services

70% booking increase

We used live answering for the first 2/3 of the month and booked 5 calls. We used Avoca for the last ⅓ of the month and booked 43 calls

Eddie Cota, Owner

90% booking rate for after hour calls

Aire Serv Cota's Comfort

Empathetic Voice

When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answer every call and booked them.

Braquel Norwood, Office Manager

We stopped working weekends and grew revenue by $170K.

Top Flight Electric

24/7 CSR

Avoca gave me the ability to extend my service hours without having to extend my staff

Aaron Ruddick, Founder

Scale after hours without overhead

Reliable Comfort

90% booking rate for after hour calls

Aire Serv Cota's Comfort

We stopped working weekends and grew revenue by $170K.

Top Flight Electric

Scale after hours without overhead

Reliable Comfort

Calls analyzed and scored

Every moment, handled.

See how Avoca can handle your inbound calls in a 20-minute demo.

Talk to Us

Frequently Asked Questions