Service Newsroom
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Customer Experience Is the New Competitive Moat
When every operator in the market claims the same things, those things stop being differentiators. Customer experience is now what compounds businesses.
AI CSR Features That Matter Most During Busy Season
Before You Buy Another AI Tool, Answer This One Question
Owners who succeed with implementing AI first define a clear position on how AI fits into their operations, and share the thesis openly with their team.
Why Avoca Has a Human in the Loop Program
Avoca's AI CSR handles 80–85% of inbound calls for a service business. The Human in the Loop program backstops the rest with trained human CSRs who pick up exactly where the AI hands off, with full context already in hand.
Why We Are Building
Backed by Meritech, General Catalyst, Kleiner Perkins, Amplify Partners, Nexus Venture Partners, and Y Combinator, Avoca is on track to book $1B in jobs this year
