Customer Stories

Built for the Trades

See how home service businesses are using Avoca to answer every call, book more jobs, and grow faster.

Granite Comfort | From 9 to 1 Contact Centers

Founded in 2019, Granite Comfort is a PE-backed, residential HVAC and plumbing platform currently operating brands in Texas, Pennsylvania, Illinois, Georgia, North Carolina, and New York. In late 2025, they rebuilt their customer-facing operation around Avoca. Their deployment spanned Avoca Responder, Coach, and Human-in-the-Loop across nine of their brands brands. Nine separate call centers became one. Nine after-hours vendors became zero. And the brand they piloted with, Yost & Campbell, grew revenue 20% year-over-year, primarily from calls Avoca captured that the team was previously losing.

Brody Pennell | A Legacy of Customer Service, Upheld with Avoca

Brody Pennell, the Los Angeles HVAC leader unified four disconnected platforms with one AI workforce that runs voice, chat, text, web, outbound, and quality assurance as a single system.

Granite Comfort | People Behind the Bot

Yost & Campbell didn't just improve their customer experience. They transformed their workplace. Employees are less stressed, more focused, and spending their time on the work that actually requires a human.

Lodi Garage Door | Getting New-Build Warranty Right

Calls that used to go to voicemail now add up to Lodi's best months on record, with an AI CSR that understands warranties and new builds.

Sila | Scaling AI Across a Fast-Growing Portfolio

Growth by acquisition used to mean starting from scratch each time. Here's how Sila and Avoca built a playbook that made it a plug-and-play process instead.