Customer Stories

Built for the Trades

See how home service businesses are using Avoca to answer every call, book more jobs, and grow faster.

Granite Comfort | Rebuilding the Front Office

Founded in 2019, Granite Comfort is a PE-backed, residential HVAC and plumbing platform currently operating brands in Texas, Pennsylvania, Illinois, Georgia, North Carolina, and New York. In late 2025, they rebuilt their customer-facing operation around Avoca. Their deployment spanned Avoca Responder, Coach, and Human-in-the-Loop across nine of their brands brands. Nine separate call centers became one. Nine after-hours vendors became zero. And the brand they piloted with, Yost & Campbell, grew revenue 20% year-over-year, primarily from calls Avoca captured that the team was previously losing.

Aire Serv, Sevierville | An After-Hours Revolution

70% Booking Increase

Brody Pennell | Platform Consolidation

By consolidating four platforms into Avoca, Brody Pennell lifted its booking rate from ~70% to 90%, capturing thousands of additional jobs.

Call Dad | Upleveling the Front Office

Avoca turns unpredictable call volume into an always-on, instantly scalable advantage for growing home-service businesses.

Granite Comfort | People Behind the Bot

Yost & Campbell didn't just improve their customer experience. They transformed their workplace. Employees are less stressed, more focused, and spending their time on the work that actually requires a human.