+ Avoca
Demo slots fill up fast — most teams get scheduled within 48 hours
Discovery
30-min intro call — we learn your operations and walk through a live demo.
Onboard
Your dedicated CSM configures job types, service areas, and custom call flows.
Launch
Go live in weeks, not months. Most teams reach the front line within 6 weeks.
Answer every call, book every job — around the clock.
Answer every call, book every job — around the clock.
AI CSR
A custom, human-sounding AI agent that answers calls, handles objections, books jobs into your CRM, and routes emergencies. 24/7.
Hybrid Call Center
Seamlessly transfer to Avoca's human CSR team when the AI can't handle the call — no customer ever hits a dead end.
Speed to Lead
Instantly respond to every inbound lead from any source — web forms, Google LSA, missed calls — before the competition.
Fill your board with the jobs you actually want.
Fill your board with the jobs you actually want.
Outbound Campaigns
Automated drip campaigns via calls, SMS, and email that re-engage past customers and win back lost leads.
Rehash & Follow-ups
Automatically follow up on unsold estimates, missed appointments, and lapsed maintenance agreements.
Caller ID & Customer Recognition
Know who's calling before you pick up. Avoca pulls customer history, lifetime value, and membership status in real time so your team can personalize every interaction.
Make every CSR perform like your best one.
Make every CSR perform like your best one.
Coach
Real-time call scoring that grades every conversation and surfaces coaching moments your managers would miss.
Analytics
Every metric in one place — booking rates, call volume, revenue attribution, and CSR performance dashboards.
Capacity Management
Intelligently scale outbound campaigns up or down based on your board, technician availability, and goals.
Proven by the Best in Home Services
“We used live answering for the first 2/3 of the month and booked 5 calls. We used Avoca for the last ⅓ of the month and booked 43 calls”
90% booking rate for after hour calls
Aire Serv Cota's Comfort
“When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answer every call and booked them.”
We stopped working weekends and grew revenue by $170K.
Top Flight Electric
“Avoca gave me the ability to extend my service hours without having to extend my staff”
Scale after hours without overhead
Reliable Comfort
90% booking rate for after hour calls
Aire Serv Cota's Comfort
We stopped working weekends and grew revenue by $170K.
Top Flight Electric
Scale after hours without overhead
Reliable Comfort
Features That Help You Grow
Avoca is leading the space on product breadth, feature depth, and customer support.
Deep CRM/FSM Integrations
Customizable Voice, Tone, Scripts
The Only True Hybrid Call Center
Dedicated Engineering Support
Automatic Call Reclassification
Custom CSR Grading Rubrics
AI-Driven Campaign Design
AI-Driven Dispatch
SMS & Web Chat
Capacity Management
Coach & Analytics
Rehash Campaigns