How Top Flight Electric 10x'd Their Booking Rate

Overview

Top Flight Electric is a trusted electrical services company based in Florida with an A+ BBB rating and over eight years of dedicated service. As demand grew, managing after-hours calls became a critical bottleneck. Missed calls meant missed revenue, and the pressure of around-the-clock availability was burning out the team. They needed a solution that could capture every opportunity without sacrificing quality of life.

Before Avoca: Missed Calls, Missed Revenue

• After-hours booking rate sat at just 10%, with the vast majority of leads slipping through the cracks
• Staff were stressed and stretched thin trying to cover nights and weekends manually
• No reliable system to triage and book calls outside business hours
• Revenue growth was capped by the team's physical availability

After Avoca: Always-On Booking Engine

• Deployed Avoca Responder and WebChat to handle inbound calls and web inquiries 24/7
• AI answers every call instantly with natural, professional conversations
• Customers are booked directly into the schedule without human intervention
• Team reclaimed evenings and weekends, restoring healthy work-life balance

Results

The transformation was immediate and dramatic. Top Flight Electric turned after-hours from a liability into their strongest growth channel.

• Booking rate surged from 10% to 75%, a 7.5x improvement in conversion
• $175K in additional revenue captured from calls that previously went unanswered
• 4 new technicians hired to keep up with the surge in booked jobs
• Team morale improved significantly with the elimination of after-hours stress
• Every customer interaction is now handled promptly, strengthening the company's reputation for reliability