The AI Front Office for Auto Repair

Avoca AI responds instantly to every incoming call, text, and chat for your auto repair shop. Using generative AI, it books appointments into your shop management system, answers common service questions, and flags urgent issues for your team — working alongside your service writers so no call goes to voicemail and every customer reaches the right person.

Every customer interaction becomes a coaching opportunity. Service managers can review call recordings, AI transcripts, and performance dashboards to track booking rates, surface missed upsells, and shorten the ramp for new service writers — all while keeping human oversight for complex repairs.

Avoca AI captures every lead — calls, web forms, and missed-call follow-ups — summarizes the conversation, and organizes it with smart tags and instant alerts, so your team always knows who called, what they need, and which jobs are worth following up on.

Avoca AI automates outbound voice, text, and email — declined-work follow-ups, overdue maintenance reminders, and win-back campaigns for lapsed customers — so your bays stay full on slow days without adding work for your front desk.

Avoca AI handles first-touch communication and routine scheduling so your team can focus on the work in the bays. It books directly into the tools you already run — Tekmetric, Shop-Ware, Mitchell 1, and more — and routes anything complex to a US-based human backstop.