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AI CSRBook jobs, 24/7Simple SchedulerEasy self-service bookingWeb ChatEngage more site visitors
Win Back›
Speed-to-LeadEvery lead, every sourceOutbound CampaignsRe-engage to fill your boardGoogle LSADirect integration
Coach›
CoachReal-time scoringAnalyticsEvery metric in one placeServiceTitanDeep CRM integration
Resources
Company›
Refer & EarnJoin our referral programPartnershipsOur ecosystem
Learn›
BlogLatest posts and updatesPodcastTrade Secrets: From the Ground UpCareersJoin the team
Customers
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HVACHeating, ventilation & ACPlumbingPipes, drains & water heatersPest ControlExtermination & preventionHome RemodelingKitchen, bath & whole-home remodelsRoofingInspections, repairs & replacementsGarage DoorInstall, repair & maintainEnergy & Fuel DeliveryFuel & EnergyAuto RepairEngine, brake & transmission service
All Industries•Junk Removal

The AI Front Office for
Junk Removal

AI-powered call handling, booking, and follow-up — built for junk removal businesses.

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Junk Removal
1-800-GOT-JUNK?
College HUNKS Hauling Junk & Moving
Granite Comfort | From 9 to 1 Contact Centers
Junk Start Removal
Young Recycling
Capture Leads

Book the job before they call someone else.

4:12 AMTenant junk, showing tomorrowRouted to Tech
7:30 AMGarage cleanout requestBooked 2:30 PM
SaturdaySingle appliance haulBooked Mon 9 AM
11:58 PMHoarding cleanout, biohazardRouted to Tech
Dec 25Construction debris pickup, urgentRouted to Tech
Mon 8:15Routine yard waste haulBooked Thu 10 AM
Capture Leads

Book the job before they call someone else.

AI CSR

A custom, human-sounding AI agent that answers calls, handles objections, books jobs into your CRM, and routes emergencies. 24/7. Same-day haul, moving deadline, whatever the rush — booked before they hang up.

4:12 AMTenant junk, showing tomorrowRouted to Tech
7:30 AMGarage cleanout requestBooked 2:30 PM
SaturdaySingle appliance haulBooked Mon 9 AM
11:58 PMHoarding cleanout, biohazardRouted to Tech
Dec 25Construction debris pickup, urgentRouted to Tech
Mon 8:15Routine yard waste haulBooked Thu 10 AM

Hybrid Call Center

When a call needs a human — hazmat flag, pricing dispute, route change — Avoca transfers it with full context already pulled up.

AI Handling CallActive
CallerThere's a dumpster's worth of stuff in my dad's garage — some of it's paint cans and old propane tanks.
AvocaGot it — anything with chemicals or propane needs our hazmat-certified crew. Let me get you routed to a lead.
CallerYes, there's also some furniture and a few old appliances in there.
Monitoring
CSR ScreenWaiting
CustomerMike Johnson
IssueHazardous materials disposal
EquipmentCarrier 24ACC6 (2022)
ToneConcerned, urgent
PriorityHigh — safety risk
Caller won't repeat a thing

Speed to Lead

Junk removal jobs go to whoever calls back first. When someone's moving tomorrow and needs it gone today, Avoca responds in seconds — before they hang up and dial the next name.

Google LSA
Web Forms
Facebook
Yelp
Angi
Missed Calls
Avoca— connected
Book Jobs

Reduce cancellation rate and reactivate lapsed customers

Day 1SMSScheduled
Opening this week for your Junk haul
Day 3CallScheduled
Voicemail — Post-holiday declutter
Day 5SMSScheduled
Saved your $89 Junk haul rate
Day 7CallScheduled
Booked Junk haul — Fri 2 PM
Book Jobs

Reduce cancellation rate and reactivate lapsed customers

Outbound Campaigns

Automated welcome calls confirm every booking before the truck rolls, catching pricing confusion and reschedule risk before they become a cancellation.

Day 1SMSScheduled
Opening this week for your Junk haul
Day 3CallScheduled
Voicemail — Post-holiday declutter
Day 5SMSScheduled
Saved your $89 Junk haul rate
Day 7CallScheduled
Booked Junk haul — Fri 2 PM

Rehash & Follow-ups

Automatically follow up on declined on-site estimates, missed pickup windows, and seasonal cleanout customers who haven't rebooked — from post-holiday decluttering to fall moving season.

Post-Service Follow-UpHi Sarah, thanks for choosing us! How was your...
Draft
Seasonal Cleanout ReminderIt's time for your Seasonal cleanout...
Draft
0%open rate

Caller ID & Customer Recognition

Identifies the caller and surfaces their job history, service area, and account details before your team picks up.

(512) 555-0147Waiting
Identifying...
CustomerMike JohnsonGold Member
Lifetime Value$4,20012 calls
Last ServiceHazmat Pickup — Mar 15$420
EquipmentCarrier 24ACC62022
MembershipGold PlanActive
Before first word...
CSR Brief Ready0 manual entry
Operate Your Team

Coach every call. Run a tighter shop.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...
Operate Your Team

Coach every call. Run a tighter shop.

Coach

Coach scores every call and surfaces what managers would miss: a pricing objection that didn't land, a hazmat item that should've been escalated, a booking that slipped through without confirmation.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...

Analytics

Booking rates, cancellation trends, speed-to-lead performance, and CSR scores — all in one dashboard.

—%Booking rate
—Calls today
—sAvg response
$—KRevenue today

Capacity Management

When a truck frees up early, Avoca works down the waitlist automatically — filling the slot before it goes empty, instead of leaving a crew underutilized for the rest of the day.

Weekly Board55% filled
MonTueWedThuFri
Truck 1
Truck 2
Truck 3
Truck 4
BookedUrgentOpen

Jobs booked with Avoca

Frequently Asked Questions

Every moment, handled.

See how Avoca transforms junk removal businesses with AI-powered call handling and booking.

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