The AI Front Office for Dealerships

Avoca AI answers every call, text, and chat coming into your service drive. Using generative AI, it books service appointments straight into your DMS, answers routine questions, and routes warranty and recall issues to the right advisor — so the business-hours calls that go unanswered today get captured instead of walking down the road.

Every advisor call is recorded, transcribed, and scored. Fixed Ops managers get performance dashboards that surface missed upsells and objection-handling gaps, cutting advisor ramp from months to weeks while keeping humans in control of every decision.

Avoca AI works from your VIN-level data, not just the customer list — identifying declined-MPI work, lapsed service, lease maturities, and open recalls. It summarizes every conversation and organizes it with smart tags so your BDC always knows the next best call to make.

Avoca AI runs outbound voice, text, and mail to recapture the declined work walking to the indie down the road and bring back the 70% of older customers who no longer service with you — booking it all back onto your service schedule.

Avoca AI augments your BDC and advisors instead of replacing them. It handles first-touch communication and routine booking, writes back to your DMS through certified bridges (CDK, Reynolds, Tekion), and routes complex calls to an in-house human backstop — with no new system for your team to learn.