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BookAI CSRBook jobs, 24/7Simple SchedulerEasy self-service bookingWeb ChatEngage more site visitors
Win BackSpeed-to-LeadEvery lead, every sourceOutbound CampaignsRe-engage to fill your boardGoogle LSADirect integration
CoachCoachReal-time scoringAnalyticsEvery metric in one placeServiceTitanDeep CRM integration
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AI CSRBook jobs, 24/7Simple SchedulerEasy self-service bookingWeb ChatEngage more site visitors
Win Back›
Speed-to-LeadEvery lead, every sourceOutbound CampaignsRe-engage to fill your boardGoogle LSADirect integration
Coach›
CoachReal-time scoringAnalyticsEvery metric in one placeServiceTitanDeep CRM integration
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Refer & EarnJoin our referral programPartnershipsOur ecosystem
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CustomersIndustries
All Industries•Elite Call

The AI Front Office for
Elite Call

AI-powered call handling, booking, and follow-up — built for elite call businesses.

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Capture Leads

Answer every call, book every job — around the clock.

4:12 AMPipe burst — flooding basementRouted to Tech
7:30 AMAC tune-up requestBooked 2:30 PM
SaturdayAC not coolingBooked Mon 9 AM
11:58 PMGas smell from furnaceRouted to Tech
Dec 25Water heater leakRouted to Tech
Mon 8:15Routine maintenanceBooked Thu 10 AM
Capture Leads

Answer every call, book every job — around the clock.

AI CSR

A custom, human-sounding AI agent that answers calls, handles objections, books jobs into your CRM, and routes emergencies. 24/7.

4:12 AMPipe burst — flooding basementRouted to Tech
7:30 AMAC tune-up requestBooked 2:30 PM
SaturdayAC not coolingBooked Mon 9 AM
11:58 PMGas smell from furnaceRouted to Tech
Dec 25Water heater leakRouted to Tech
Mon 8:15Routine maintenanceBooked Thu 10 AM

Hybrid Call Center

Seamlessly transfer to Avoca's human CSR team when the AI can't handle the call — no customer ever hits a dead end.

AI Handling CallActive
CallerMy AC is making a loud grinding noise.
AvocaThat could be the compressor. When did it start?
CallerLast night. I also smell something burning.
Monitoring
CSR ScreenWaiting
CustomerMike Johnson
IssueAC grinding + burning smell
EquipmentCarrier 24ACC6 (2022)
ToneConcerned, urgent
PriorityHigh — safety risk
Caller won't repeat a thing

Speed to Lead

Instantly respond to every inbound lead from any source — web forms, Google LSA, missed calls — before the competition.

Google LSA
Web Forms
Facebook
Yelp
Angi
Missed Calls
Avoca— connected
Book Jobs

Fill your board with the jobs you actually want.

Day 1SMSScheduled
Opening this week for your AC AC tune-up
Day 3CallScheduled
Voicemail — seasonal furnace check-up
Day 5SMSScheduled
Saved your $89 AC tune-up rate
Day 7CallScheduled
Booked AC AC tune-up — Fri 2 PM
Book Jobs

Fill your board with the jobs you actually want.

Outbound Campaigns

Automated drip campaigns via calls, SMS, and email that re-engage past customers and win back lost leads.

Day 1SMSScheduled
Opening this week for your AC AC tune-up
Day 3CallScheduled
Voicemail — seasonal furnace check-up
Day 5SMSScheduled
Saved your $89 AC tune-up rate
Day 7CallScheduled
Booked AC AC tune-up — Fri 2 PM

Rehash & Follow-ups

Automatically follow up on unsold estimates, missed appointments, and lapsed maintenance agreements.

Post-Service Follow-UpHi Sarah, thanks for choosing us! How was your...
Draft
seasonal furnace check-up ReminderIt's time for your annual furnace AC tune-up...
Draft
0%open rate

Caller ID & Customer Recognition

Know who's calling before you pick up. Avoca pulls customer history, lifetime value, and membership status in real time so your team can personalize every interaction.

(512) 555-0147Waiting
Identifying...
CustomerMike JohnsonGold Member
Lifetime Value$4,20012 calls
Last ServiceAC Repair — Mar 15$420
EquipmentCarrier 24ACC62022
MembershipGold PlanActive
Before first word...
CSR Brief Ready0 manual entry
Operate Your Team

Make every CSR perform like your best one.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...
Operate Your Team

Make every CSR perform like your best one.

Coach

Real-time call scoring that grades every conversation and surfaces coaching moments your managers would miss.

Call #847 — Jackie--/100
Objection Handling--
Process Adherence--
Tone & Empathy--
Booking Outcome--
Analyzing...

Analytics

Every metric in one place — booking rates, call volume, revenue attribution, and CSR performance dashboards.

—%Booking rate
—Calls today
—sAvg response
$—KRevenue today

Capacity Management

Intelligently scale outbound campaigns up or down based on your board, technician availability, and goals.

Weekly Board55% filled
MonTueWedThuFri
HVAC
Plumbing
Electrical
Roofing
BookedUrgentOpen

Jobs booked with Avoca

Every moment, handled.

See how Avoca transforms elite call businesses with AI-powered call handling and booking.

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