The AI Workforce for service businesses
Omnichanel AI End to End Solution
Book Every Lead
Inbound calls, chats, and first-touch communication — 24/7
Nurture Customers
Continuously grow customer relationships and lifetime value
Coach up your team
Monitor performance and deliver real-time coaching and training
Inbound Responder
AI-powered inbound communication management
- Spanish
- Human Transfer
- Custom Voice
Increase in booking rate
after 6 months
Outbound Drip Campaigns
Maximize your pipeline with Happy Calls, Maintenance Scheduling, and Speed-to-lead
Top Flight Electric
By replacing stressful after-hours call handling with Avoca AI, Top Flight Electric transformed customer service into a growth driver—boosting booking rates from 10% to over 70%, unlocking $170K in new revenue, creating capacity for four new hires, and restoring work-life balance for their team.
My Plumber Plus
Replaced slow overflow calls with AI—boosting bookings, speeding response times, and delighting customers.
AAA Service
Transformed overwhelming call volume into a competitive advantage—boosting booking rates, elevating CSR performance, and turning every customer interaction into an opportunity for growth.
Reliable Comfort
Streamlined after-hours operations—no missed calls, more bookings, extended availability, and zero extra hires.
Aire Serv
Aire Serv swapped live answering for Avoca AI, skyrocketing after-hours bookings from 58 to 208 and boosting their booking rate to 90%.
HL Bowman
Bryan calls Avoca the best decision he’s ever made—and says his team recommends it to every business owner they know.
"Avoca gave me the ability to extend my service hours without having to extend my staff"
“I can run a $100M business with 9 CSRs because Avoca handles 70% of our entire call volume– all while booking at a higher rate than ever before.”
"Before Avoca our customers were waiting 4 to 5 minutes, and sometimes they weren't getting answered at all. Now if we don't answer it, it's going straight to Avoca."
“When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answered every call and booked them.”
"Avoca gave me the ability to extend my service hours without having to extend my staff"
“I can run a $100M business with 9 CSRs because Avoca handles 70% of our entire call volume– all while booking at a higher rate than ever before.”
"Before Avoca our customers were waiting 4 to 5 minutes, and sometimes they weren't getting answered at all. Now if we don't answer it, it's going straight to Avoca."
“When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answered every call and booked them.”
Under the hood
Deep Integrations
Avoca feels effortless to use, yet behind the scenes it’s powered by cutting edge technology that makes it secure, reliable, and lightning fast.
Deep ServiceTitan Integrations
Keeps customer, job, and performance data seamlessly updated across platforms in real time, eliminating double entry and ensuring accuracy.
Enterprise ready security
Best-in-class security practices keep your work safe and secure at every layer
Engineered for scale
Built for teams of all sizes. From early-stage startups to global enterprises.
Onboard your AI Workforce
AI that answers every call, text, and email—so your business never misses a customer.
Faqs
Avoca AI answers calls, texts, and chats instantly and uses generative AI to manage routine tasks while keeping your team informed. With a 100% answer rate, it works alongside human workers, so nothing gets missed and every customer reaches the right place.
Our AI workforce turns every single interaction into training insights that support AI workforce development. You can review call recordings, AI transcripts, and performance dashboards that improve how AI supports communication while still leaving space for human oversight.
Avoca AI uses scale AI capabilities to reach prospects quickly, summarize interactions, and keep your team aligned with real-time alerts and smart tags. It functions as an AI teammate that streamlines follow-up and keeps information accessible.
Avoca AI helps with outbound communication and nurturing campaigns by automating targeted outreach and drip campaigns, and routing complex cases to the right person when needed. It’s an effective AI workforce management tool that keeps your pipeline active.
Avoca AI can serve as a virtual assistant that supports your staff by handling first-touch communication. This frees your human employees to focus on conversations that require human oversight while improving overall operational efficiency.
Avoca AI answers calls, texts, and chats instantly and uses generative AI to manage routine tasks while keeping your team informed. With a 100% answer rate, it works alongside human workers, so nothing gets missed and every customer reaches the right place.