Avo Messaging Terms and Enrollment
- About Avo messages.
Avo is Avoca's AI work assistant for technicians, sales advisers, and comfort advisers. This messaging program covers job and sales appointment briefs, customer and equipment context, job updates, work reminders, answers to questions, job debriefs, and assistance with estimates and proposals. Estimates and proposals are returned to the requesting adviser for review and use with their customer.
Message frequency varies with assigned work, enabled features, and use of Avo. Message and data rates may apply. Available messaging channels and features depend on the recipient's device, carrier, and organization settings.
- Explicit consent before the first message.
Avoca requires each technician or adviser to give explicit written consent before receiving the first Avo message, including the welcome message. Electronic consent must require a separate affirmative action by the recipient. Consent must not be preselected, bundled with general terms, or given by an administrator on the recipient's behalf. The recipient must be able to decline. Consent to messaging must be separate from consent to calls or other channels.
Before the recipient agrees, the enrollment process must identify Avo by Avoca, describe the work messages listed above, disclose variable message frequency and possible message and data rates, explain STOP and support contact details, and provide access to the Avoca Privacy Policy and these messaging terms.
The required signup process starts with an employer sharing an Avo signup link by email or during training, before any Avo text is sent. Each technician or adviser opens the link, enters their own phone number, reviews the messaging disclosures, selects a separate consent checkbox that is unchecked by default, and submits the form. The form must record the recipient's agreement before their phone number can be activated for Avo messaging. Opening the link or entering a phone number without selecting the consent checkbox and submitting the form does not give consent.
An employer may provide a staff list for enrollment preparation. A staff list, a work phone number, team training, or dashboard registration does not replace each recipient's consent. The enrolling organization must check that consent has been obtained before activating messaging or sending a welcome, reminder, brief, or consent-request text.
The enrolling organization must retain evidence of each recipient's agreement, including the phone number, date and time, consent method, and exact disclosures and terms presented. Existing staff lists must meet the same requirements before activation under this policy. These are enrollment requirements; this page is not proof that a particular person has consented or that a consent collection feature is live.
- Dashboard enrollment and welcome.
After the recipient's consent has been obtained and checked, an Avoca employee or authorized staff member at an Avoca customer registers the technician's or adviser's phone number through the Avo settings screen in the Avoca dashboard. The administrator selects the team member and registers their phone number. The recipient then receives an initial welcome message. Administrators may enroll several staff members together only after checking consent for every recipient.
The welcome identifies Avo as the company's on-the-job AI assistant and describes work assistance such as job preparation, equipment identification, estimate drafts, and job notes. It includes the instruction: Reply STOP to disconnect.
The dashboard is an authenticated enrollment tool, not an anonymous public signup form. A phone registration is an administrative action and is separate from the recipient's consent described above.
- Stopping messages and getting help.
Reply STOP to disconnect your Avo phone registration and stop further Avo messages from that sender. You may withdraw consent at any time. If you change your phone number, contact your team administrator to update the registration.
For help with Avo messaging or registration, contact support@avoca.ai or your team administrator. Carrier reviewers can contact support@avoca.ai to arrange access to the dashboard enrollment process and a test with a consenting recipient.
Carriers are not liable for delayed or undelivered messages.
- Messaging privacy.
Avo uses the registered phone number, team association, message content, attachments, and delivery information to provide work assistance, route replies, and honor opt-out requests. The Avoca Privacy Policy explains how Avoca handles personal information.
Text messaging originator opt-in data and consent will not be shared with third parties, except aggregators and providers of the messaging service. This exclusion applies to the data-sharing categories described in the Avoca Privacy Policy.