Why We're Partnering with EliteCall: The Best of AI, The Best of Humans
Avoca builds world-class AI with the most trusted AI CSR that makes calls for hundreds of service businesses. Elite Call is the outbound customer-engagement partner for some of the leading home service operators in the country.
Today, we're announcing our partnership.
The home services industry treats AI and human labor as an either-or choice: automation or humans. That framing misses the real issue.
Every home services company has the same list sitting in its CRM: unsold estimates, lapsing memberships, a rehash list of customers who went quiet after a quote. The problem is always the same: nobody has the time to work through it.
We'd each been solving it from a different direction. We decided to solve it together.
Avoca Outbound: turn old leads into new revenue
Avoca had been running AI agents to answer the phones for hundreds of shops. But, every operator we talked to had the same backlog of leads they never followed up on. So we built Avoca Outbound: AI-automated campaigns that re-engage old leads.
Campaigns spanned a variety of use cases: unsold estimates, maintenance campaigns, happy texts, and more. And we reached people across every channel:
- AI text
- AI voice
- AI email
- AI-powered direct mail
One customer pulled $850,000 in revenue from SMS outbound alone. We were already booking at strong rates, but always looking to push those numbers higher.
Elite Call: human expertise to turn opportunities into revenue
Elite Call's highly trained U.S.-based agents help keep capacity boards full, grow memberships, accelerate speed-to-lead, and turn more opportunities into revenue.
They started with the same backlog and built the opposite half of the answer.
These agents understood the industry deeply. They knew how to handle a customer on the fence about a $12,000 estimate, or one who's been burned by a contractor before and wants to hear an actual person before they let anyone back in the house. And they were looking to supplement their human outreach with AI touchpoints.
Today, we're announcing our partnership
We'd each built the best version of our craft: Avoca for AI, Elite Call for humans.
Neither of us cares whether the win comes from a text or a person on the phone. We care whether a lead turns into revenue for a home service business. So instead of picking one over the other, we're putting best-in-class AI and best-in-class humans inside one workflow.
Avoca's AI finds the leads and runs the sequence across text, voice, email, and direct mail. When a lead needs a live voice to close the deal, it routes to a trained Elite Call agent.
Most importantly, Avoca and Elite Call share the same vision: use the best technology and the best people to take exceptional care of every customer.
Tyson and Jack
